If a case
is assigned to a worker who is out, can a back-up
worker open and work on cases? Yes, workers will have access
to other workers' cases. In many areas of the system, C-IV will
provide "last updated by" notes on the page. Additionally,
if a worker makes major changes in the case, the worker can set
tasks for the assigned worker to complete upon returning. All
workers will also be able to use the journal to notate changes
to the case.
Can Quality
Control be done from C-IV? Quality Control
staff will utilize C-IV to view all case and program information,
and to record and document results of reviews and/or home calls.
QC workers will still need to use the State's Q5i system in addition
to C-IV.
Disclaimers
of Warranties. The content and information provided by this website
does not represent the official statements or views of C-IV or
the contractors providing services to C-IV. Your access to and
use of the website, the content and other information are provided "as is" without warranties of any kind. To view the
full agreement governing your use of this website click the link
below.
