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Who will
enter customer information into C-IV? Each
County will determine how it will use C-IV, including who will enter
what types of information into the system. Generally, all staff
who now deal with a customer's case will need to enter information
into C-IV.
Will the
C-IV system accommodate a Child Care only case?
Yes.
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How
will an Intake worker know he/she has been assigned
a new case? Will it be in a "queue"? Cases will show
up on the worker's Workload Inventory page. If the county chooses
to use the intake appointment option, an appointment email will
also be sent to the worker's county email system.
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How
will cases be reassigned when workers leave or get
promotions? Cases will be reassigned via the Workload Reassignment
Detail page. This page provides a number of reassignment options,
including distribution of workload to one (or many) workers.
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Will the
system show what address the printed documents
were sent to? Where are NOAs printed? Yes, the C-IV system will
show the address to which the printed documents were sent. These
may be printed at a central location off-site or at alocal office.
It is the users choice.
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Is
information documented or archived within
the C-IV application available immediately? All information,
even for closed cases, will remain readily available online. There
will be no archived information.
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Will
C-IV be set up to notify the end-user when an
incorrect zip code is entered? C-IV will validate addresses
before they are saved. If the user tries to save an incorrect
or invalid address, the system will prompt the user to enter a
valid address.
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For
an Inter-Program Transfer, can forms be transferred
from one program to another without having to provide another
verification? Yes, all forms and verifications are kept with
the case. If a customer changes programs (e.g. CalWORKs to Medi-Cal)
all their documents will remain with the case file.
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Will
we be able to
see information from other counties? Limited
person information is viewable across counties when a person search
is performed. Issuance history and other detailed case information
will not be viewable in other counties. Service Provider information
within the Resource Databank will also be viewable across counties.
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Disclaimers
of Warranties. The content and information provided by this website
does not represent the official statements or views of C-IV or
the contractors providing services to C-IV. Your access to and
use of the website, the content and other information are provided
"as is" without warranties of any kind. To view the
full agreement governing your use of this website click the link
below.
Terms
of Use Agreement
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