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Site Last Updated 08/10/2010

Frequently Asked Questions

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Document Control Category

 

When a user manually creates a Notice of Action (NOA), will the system give the user a list of NOAs to choose from? If yes, how will users recognize which NOA they need? Will this list include reasons associated with the NOAs? A very limited number of NOAs will NOT execute automatically. These will be available on the Documents Template list. The user can pick the particular one, fill it in, and save, print, etc. They will recognize the NOA they need by the form's name, and the names will dictate the reason, as well. Be advised this is a very limited number that are available as forms. Most (95%) of NOAs will execute automatically.

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Will the Child Care Referral form be stored in the distributed documents section of the C-IV system? The Employment Services or Eligibility Worker will create the referral for Child Care, using the referral pages in the C-IV System. The worker must then save the referral form to be stored in the distributed documents section of the C-IV system.

Is C-IV going to give us the ability to select a Notice of Action (NOA)? C-IV will store NOAs for all policies related to the programs the system will support. C-IV will submit many NOAs automatically while others it will wait for the user to initiate the submission. When a new policy is created by the state or the county, the user may use the NOA template form until the policy changes are translated to the C-IV system.

 

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