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When customers are notified that their welfare benefits will be discontinued and they ask for an appeals hearing prior to benefits ending, the county must continue paying benefits until the appeal is heard. If the client does not ask for the hearing before benefits cease, the county does not pay for benefits until after the appeal is heard. Does C-IV track these two scenarios and determine what to do with the benefits while the appeal is pending? C-IV will maintain hearings data under both scenarios. If the customer requests a hearing before the action is taken and is entitled to Aid Paid Pending (APP), the responsible worker can allow the program to remain active and issue APP through the override function. C-IV will then be able to track and report on benefits issued with an APP reason. If the customer waits until after benefits have stopped to request a hearing and is not entitled to APP, the program will remain closed. A Hearings record may be created whether the program is active or closed, and/or APP is issued. After the hearing, the worker can pay the amount(s) ordered for each affected month, or correct APP benefits to establish an over/underpayment, according to the hearing decision.

Do users handing fraud cases need to be specially identified? There will be a specific role for fraud users. Fraud records will be unavailable to other staff.