Will C-IV include the Homeless Assistance program?
Yes, C-IV supports the eligibility determination and issuance
of Homeless Assistance benefits.
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How will
C-IV implement regulations that are particular to
one county or another? There are no known regulations that
are particular to a county for the automated Eligibility programs
(CalWORKs, Food Stamps, and Medi-Cal). Regulations are mandated
at the state level through the EAS, Food Stamps Regulations, and
Medi-Cal Eligibility Manual. Programs that have flexibility at
the county level (for example, Diversion) are not automated through
C-IV's Eligibility system (other than apparent CalWORKs eligibility).
The county has discretion in what they will offer for Diversion
and how much they will pay through C-IV.
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Will C-IV
include In Home Supportive Services (IHSS) Medi-Cal?
The decision on IHSS Medi-Cal functionality in C-IV is still under
review.
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Will all
counties in California be added gradually?
Several counties have indicated that they would be interested
in joining the C-IV Consortium. After the C-IV System has been
implemented successfully in the original four counties, the project
will start to work with additional counties. All counties will
not join the C-IV Consortium because many counties are part of
a different consortium.
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What will
caseload sizes be like? Caseload size will
continue to be determined by each individual county's management.
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What are
the goals of
C-IV?
The goals of C-IV are as follows:
Assist staff
to achieve the performance and outcomes required by public assistance
programs, with a focus on "work first" and self-sufficiency.
Improve the
efficiency and quality of services provided to our customers,
our community and other stakeholders.
Enable
and enhance relationships with other agencies, community based organizations
and private industry.
Comply with
SAWS requirements in the California Welfare and Institutions Code.
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Why are you involving county staff?
County staff involvement is key in creating a successful new way
of doing business. Accenture and the counties will work collaboratively
to develop solutions that will enable success. County staff have
essential knowledge needed to develop a county-oriented system.
County staff also have a vested interest in developing the best
system possible because it can create an easier work process and
help to serve their customers better. In short, County staff have
the expertise and skills to achieve the goals of the C-IV project.
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What is in it for me?
- Improved
access to information
- On-line help
- Fewer forms
- Historical
data retained
- Faster service
for customers
- More comprehensive
Provider information
- Outcome based
reporting with online access
- Fewer lost
cases
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Where can I find more information?
In order to find more information about the C-IV project please
contact your county's Project Manager. These individuals are kept
abreast of all information concerning the C-IV project and will
likely be able to answer many of your questions. Information about
these individuals can be found on the Contact
Page of this website.
The
Project Documents page of this
site also makes available some of the final documents of the project.
In particular, the Communication and Involvement Plan outlines
the various communication vehicles which will be used to inform
people about C-IV.
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How will C-IV affect our county? C-IV
will affect your county in several ways. C-IV will introduce a
completely new business model and automated system for Social
Services. The C-IV System will support the following programs:
- Adoption
Assistance Program (AAP)
- California
Work Opportunity and Responsibility to Kids (CalWORKs)
- Cash Assistance
Program for Immigrants (CAPI)
- Child Care
Programs
- Emergency
Assistance (EA)
- Employment
Services
- Food Stamp
- Foster Care
- Medi-Cal
(including all Medi-Cal only programs)
- Refugee Assistance
Program
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Will C-IV affect my current role? C-IV
will likely change the way you perform your daily tasks, however,
C-IV will have minimal impact on current organizational structures
and job classifications. Training and detailed communications will
be rolled out in 2003 and 2004 which will explain changes on an
individual level. Any impacts that the C-IV system might have on
organization structure will be considered at the county level. The
full impact upon county staff is still being assessed. Agency directors
are aware and sensitive to this issue.
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Will the solution be tailored for specific
counties? The business model adopted by the Consortium has been
accepted by the counties as the core functionality to be provided.
However, we do recognize there are some individual county differences
so a process will be implemented to solicit and address each county's
needs.
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Does the C-IV board reflect the objectives of our county Director?
Each County has a director who is a member of the Joint Powers Authority
Board for the C-IV Consortium and as such has governance authority
over consortium activities. In addition, the project has held interviews
with each county's director to determine their objectives and goals
for the system's development. This information provides input to
all aspects of the development and implementation process. These
goals and objectives can be viewed within the Value Realization
Plan and the Sponsor Goals and Expectations Report located within
the Project Documents portion of
this website.
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How will you ensure the system meets user expectations?
Every effort is being made up front to implement a process that
will address county's needs. There is an extensive testing plan
in place which will help to produce a quality product. The contract
between C-IV and Accenture includes maintenance and operations work
after implementation to address issues which may arise.
Who will interpret and implement policy?
Currently, the C-IV team is working closely with county and state
policy specialists to interpret and implement policy decisions.
The Joint Powers Authority,C-IV Project Director, County Project
Managers and Project Steering Committee are also involved in this
effort.
How do
you deal with different interpretations
of policy within the counties now and after the system is implemented?
There will always be a C-IV group on-site to make policy decisions
about the C-IV system on behalf of the counties.
At what
point do you want to be notified of policy
changes? C-IV would like to be informed of significant policy
changes as soon as possible. This will allow the Project time
to implement the changes within the specified program as soon
as possible.
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Is the
goal of C-IV to eliminate all paper?
C-IV is looking at reducing the amount of paper wherever possible.
This process will be extensive and the Project recognizes complete
elimination of paper is unlikely. Eventually however, much of
the paperwork will be eliminated since many of the programs are
now accepting electronic signatures.
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Will contracts
be included in C-IV? No contracts will not
be included in C-IV.
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Will C-IV
list the regulations at the bottom of the Notices
of Actions, as does MAGIC? Yes. The regulations placed at
the bottom of the Notices of Action will be system-generated.
These are based on the text (actions and reasons) placed on the
NOA and the program for which they apply.
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Does less
paper mean thinner cases or will those scanned
forms, etc. still be printed and placed in the case jacket?
Forms and verifications connected with the case will be in electronic
format unless hardcopies for a court case are needed. Most of
the time it will not be necessary to keep a hard copy.
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What impact
will C-IV have on layouts of County Offices?
The C-IV Project is responsible for the rollout of the infrastructure
required for end users to run the C-IV System. The C-IV Project
is not responsible for making changes to the layouts of County
Offices.
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Will
there be a need for workarounds or manipulations
when system errors occur? The C-IV system is being designed
for flexibility and maintainability. When system errors are detected,
updates and corrections to the system will be developed. As with
any automated system, there may be occasional situations requiring
a "work around" while the system correction is being
developed.
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Will
the system automatically adjust regulations when a Notice of Action
is changed? Regulation cites will be included
on all applicable Notices of Action. When a Notice is updated
due to regulations, the regulations cited will also be updated.
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Is
C-IV going to include case management for Child
Welfare Services (CWS)? C-IV will capture the Foster Care
case number and Social Workers name and number. C-IV will not
assign a Foster Care case to a Social Worker.
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Disclaimers
of Warranties. The content and information provided by this website
does not represent the official statements or views of C-IV or
the contractors providing services to C-IV. Your access to and
use of the website, the content and other information are provided
"as is" without warranties of any kind. To view the
full agreement governing your use of this website click the link
below.
Terms
of Use Agreement
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