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Site Last Updated 1/5/2009

Frequently Asked Questions

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Schedule Category

How will the system be rolled out? The C-IV project has chosen a released based strategy for implementation where multiple modifications are grouped into identified "releases" and implemented on a schedule. These releases will be achieve over approximately 42 months on an office-by-office basis. Please refer to the county specific timelines on the Time Line page.

What is the C-IV Project Schedule?
Full system functionality will be achieved by a phased implementation approach over 42 months, completed in August 2004. These phases are called releases, and are:
Infrastructure Release: Provides the technical infrastructure - networks, servers, computers (PCs), printers, facilities and e-mail functionality.
Release 1: Provides access to resource data banks that contain Contact and program information for service providers.
Release 2: Includes the bulk of the application. It enables intake, eligibility, benefit determination, employment services, individual family planning, integrated scheduling, case assignment, work flow capabilities, scheduled reporting, hearings, special investigations, quality assurance and quality control.
Release 3: Completes the remaining functionality of ad hoc reporting, performance analysis and fraud.
More details and a graphic representation of the release schedule can be found on the Release portion of this website.

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Who will roll out the Infrastructure Release? The Infrastructure will be rolled-out on a county-by-county basis. San Bernardino County has chosen to install the wiring themselves, and the other three counties' wiring will be installed by the vendor.

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How does the maintenance and operation schedule relate to the application development schedule? The maintenance and operations period begins in phases as the different implementations (infrastructure, release 1,2 and 3) are completed.

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At what point will the counties determine how C-IV functions within their county? Who will be the contact? Who will make the system changes? The County Project Manager will work with the appropriate decision makers in each county. Leaders from each County will have to make decisions regarding how C-IV is implemented. These decisions will be developed in conjunction with the Policy Network in early 2003.

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