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Will access to different screens be flexible for outside departments depending on changing needs? Yes, access is flexible and depends on a user's security rights. The counties will make the decision as to the amount of access outside departments have to the C-IV System. Who will assign user security rights? Each county will designate Security Administrators to assign security rights. Exactly what types of access will collaborators have to update their data in C-IV? Collaborators may update their address, phone number, email, fax number, and internet address. They may also update their own contact people. Service collaborators will have view or read access to their services and activities. One exception to this rule is that service collaborators will be able to update attendance records for customers. Employment collaborators will be able to create and update their own job orders. How will Adult Services access C-IV? Adult Protective Services (APS) will be a collaborator in the C-IV System, and therefore, will be able to login to the system via the internet to update their own information (for example, contact information, address, etc.). However, they will not have access to any customer information. Will there still be a need for supervisor overrides to make edit/changes to data input after it has been submitted? The C-IV system will allow authorized users to edit information after it has been entered and saved. Supervisor approval will be required to make payments to vendors over a threshold amount that is determined by each county. Who will have access to the system? Access to the system will be divided into three groups. These groups, Agency workers, Collaborators and General Public will each have a varying level of access to information based on their role. The C-IV system will be functional during normal business hours. If C-IV is going to be web-based, do we only need a connection and a browser to go forward? Most users will access the C-IV system through a Wide Area Network (WAN) connection. The C-IV system is web-based, meaning users will only need a browser, ID and password to access the system. However, the C-IV system will only be available through the Internet to a limited number of users due to the sensitive nature of the information gathered. Does C-IV have any sort of access restriction or tracking to prevent a county employee from accessing his or her own public assistance case or the case of another employee? No, acess to C-IV is not limited by certain types of cases or specific cases. A user's security profile controls which areas of the system's functions they can perform. On many key pages, the system records information on who last made updates. Do we capture within C-IV dates when fields in the user profile change? The dates of all record updates are recorded. Can we see the old and new version of the user profile information after each change? No. Staff record changes of user profiles are not versioned. Can an employee ever have more than one user ID on the C-IV system? No. Although there will be several types of users, an agency worker will have one user ID in one county at a time. A user can have multiple worker IDs if they belong to multiple units. Does C-IV track which user authorized a benefit even if the user ID changed? The worker who authorized the benefit will be tied to the record. If the User ID changes, it can still be traced to the user through staff records.
Disclaimers of Warranties. The content and information provided by this website does not represent the official statements or views of C-IV or the contractors providing services to C-IV. Your access to and use of the website, the content and other information are provided "as is" without warranties of any kind. To view the full agreement governing your use of this website click the link below. |